Operational Management Coordination.

Streamlined Process Collaboration.

Effective Communication Strategies.

Excellence in Management

My name is Dawson Brighton and I am currently a Claim Team Manager at State Farm. My current workload and skill base is focused on project management and leadership development. While I have been able to aid in the success of multiple employees, such as promotion, I am always willing to broaden and deepen my skills by trying something new. Challenge is the key to all success and where I find I am most fulfilled. Currently, my goal is to complete my bachelor degree in Economics from Oregon State and then pursue an upper-level leadership position in the insurance industry.  This will allow me to pursue my own professional development and skill base.

‍ ‍Résumé

‍ ‍dawsonbrighton@gmail.com+  W: (972) 929-3406  +  C: (214) 862-0026  +  Dallas, TX

WORK EXPERIENCE

State Farm

Claim Team Manager – CSTT Team Leads & Replacement Program                                                     June 2023 – Present

·       Engage with multiple departments throughout State Farm including claim consulting services, purchasing and legal in order to finalize a new commission schedule for Replacement Program vendors.

·       Organize and supervise training as well as upskilling of all Team Leads and Claim Associates within the department.

·       Revamped Team Lead expectations department-wide and established bi-weekly training sessions for Team Leads to upskill Claim Associates on role-specific topics.

·       Focus on continuous improvement so as to be the primary resource for the company regarding Team Leads and their utilization for the department as a whole.

·       Lead with purpose and vigor, working to cultivate a team environment based on trust and inclusion leading to excellent management survey scores.

·       Foster an open-door policy and offer direct reports ample support to perform at their highest potential.

·       Follow standard leadership behaviors as well as a ladder up approach in order to ensure clear expectations as well as how employees can achieve them.

·       Follow industry leadership behaviors in order to provide world class leadership acting as an example to peers within the company.

Claim Specialist – WCCS Stewardship                                                                                         September 2021 – June 2023

·       Achieved rapid ability in handling weather and catastrophe claims as well as cross-section aid with homeowners claims.

·       Harnessed earlier experience in CCT, instructed and assisted peers with the contents part of their claims and advertised as a resource for personal property related questions within the section.

·       Consistently applied and used earlier claim handling and customer service experience to ensure a personalized, caring, and simple claim process from first contact to final settlement.

·       Mentored and trained multiple waves of new claim specialists and proficiently handled complex contents claims, establishing myself as a resource within the department.

EDUCATION

Richland Community College                                                                                                                                                        January 2017 AA, Business Administration

Oregon State University                                                                                                                                                               December 2027‍ ‍Working towards a BS in Economics

SKILLS & COMPETENCIES

·       Operational Leadership

·       Inter-Departmental Coordination

·       Project Management

·       Employee Training

·       Workforce Development

·       Data Collation

·       Microsoft Office Suite incl. Excel and Visio

·       Hercules and C3 implementation

“As a Team Manager at a large insurance company, integrity is a foundational pillar of my professional career. Gaining and maintaining the trust of my employees is crucial in order to ensure expectations are met and goals are achieved. As a leader, providing collaborative support to my employees allows them to fully realize their own capabilities and achieve their own success. Maintaining an open-door policy with my direct reports establishes rapport and professional connection that cultivates a culture of synergistic teamwork.”